Last updated: November 14, 2026
We want you to be happy with your order from Luma Home. If something is wrong, we will make it right.
30-day guarantee for defects and errors
You can request a refund or a replacement within 30 days of delivery if your item:
- arrives damaged or broken,
- does not work as described (defective), or
- is not the item you ordered, or is missing parts.
How to request a refund or replacement
- Contact us through the Contact page within 30 days of delivery.
- Include your order number and a short description of the problem.
- Attach clear photos or a short video that show the issue and the packaging.
We will reply within 2 business days. If your request is approved, we will send a replacement or refund you, whichever you prefer. In most cases you do not need to send the item back, and we will tell you if a return is required.
Items we cannot accept back
Because our products ship directly from our suppliers, we cannot accept returns or give refunds when you simply change your mind, or for items damaged by misuse, normal wear, or use outside of the instructions.
Refunds
Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the money to show on your statement, depending on your bank.
Cancelling an order
You can cancel an order before it ships. Contact us as soon as possible. Once an order has shipped, it can no longer be cancelled.
Lost packages
If your tracking shows delivered but you did not receive the package, or the package seems to be lost, contact us and we will help you resolve it.